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Assembly puts support for crime victims centre stage

13 June 2012

Why is the Metropolitan Police the lowest rated force in the country in terms of victim satisfaction?[1] Can the Met’s new Total Victim Care strategy raise levels of service and support to victims of crime? And how will the Mayor’s Office for Policing and Crime build the views of victims into its Police and Crime Plan?[2]

The London Assembly Police and Crime Committee will put these questions centre stage tomorrow as it starts a review of support for victims of crime in the capital.

 The Committee will begin the review by questioning the following guests: 

  • Javed Khan, Chief Executive, Victim Support
  • Commander Nick Ephgrave, Territorial Policing, Metropolitan Police Service (MPS)
  • Stephen Greenhalgh, Deputy Mayor for Policing and Crime 
  • Chief Superintendent Steve Ashley, Chief of Staff for Joint Agency Inspection, Her Majesty’s Inspectorate of Constabulary (HMIC)

Chair of the Police and Crime Committee Joanne McCartney AM said:

“Support and care for victims of crime must be central to the service every police force delivers, that’s why the Police and Crime Committee is putting the issue at the top of our agenda.

As this week’s report from Victim Support shows[3], victims of crime need to be treated as individuals not subject to a standard bureaucratic response.

Londoners who are the victims of crime should be able to expect the very best standards from the Met, not have to settle for the worst performance in the country. We are looking for concrete action from the Met and the MOPC to improve victim satisfaction both against their own targets and the best standards set elsewhere in the country.

The Police and Crime Committee meeting will take place on Thursday, 14 June from 2pm in the Chamber at City Hall (The Queen’s Walk, London SE1).   Media and members of the public are invited to attend.

The meeting can also be viewed via webcast.

 Notes to editors:

  1. The MOPC monthly report May 2012 states that in 2011/12 overall victim satisfaction with the MPS was 74 per cent, down three percentage points on 2010/11. HMIC online crime comparator shows the Met had the lowest satisfaction rating of any force in the 12 months to June 2011.
  2. s14 of the Police Reform and Social Responsibility Act places a duty of the MOPC to obtain the views of the victims of crime before a Police and Crime Plan is issued.
  3. Listening and Learning: Improving support for victims in London, Victim Support
  4. Full agenda papers.
  5. The Police and Crime Committee is responsible for examining the activities of the Mayor’s Office for Policing and Crime and investigating matters it considers to be of importance to policing and crime reduction in London.
  6. The Police and Crime Committee is established under s32 of the Police Reform and Social Responsibility Act 2011.
  7. The Chair of the Police and Crime Committee, Joanne McCartney AM, is available for interview, see contact details below.
  8. As well as investigating issues that matter to Londoners, the London Assembly acts as a check and a balance on the Mayor.