Our Transport Committee’s response to TfL’s accessibility proposals calls for more urgency when it comes to improving access to Tubes, trains and buses.
At present, only around one-quarter of Tube stations and a third of London’s rail stations have step-free access from street level to platform, and only half of all bus stops are fully accessible.
The Committee urges TfL to:
- Prioritise investment in the parts of London where most people with reduced mobility live, at interchange stations, and in relatively low-cost measures.
- Improve and streamline its online Journey Planner and accessibility maps in consultation with the people and groups who use them.
- Make training for staff – particularly bus drivers - more practical.
- More clearly publicise who is entitled to use accessibility bays on buses or priority seats on trains.
- Introduce “accessibility champions” at interchanges to coordinate the assistance provided by staff from different transport operators.
- Instal more help points in Tube stations.
- Provide clearer guidance for bus drivers about mobility scooters.
- Focus on continuing to improve the Dial-a-Ride service and publish details of how it will work to deliver coordinated services.
The Committee’s response to TfL’s accessibility proposals draws on the Committee’s report - Accessibility of the transport network - which highlighted the gap between the extent of step-free access and other accessibility measures, and the growing need for them.