Transport enquiries
Transport for London handle the majority of enquiries about public transport in London.
If you have an enquiry regarding London Buses, River Services, Street Management, Taxi & Private Hire, Victoria Coach Station, Docklands Light Railway, Croydon Tramlink, London Underground and Oystercards as well as transport related issues such as Congestion Charging and Bus Lane Enforcement please visit the Transport for London website at www.tfl.gov.uk or you can email TfL directly at enquire@tfl.gov.uk.
For complaints about transport services please refer to information on London TravelWatch, www.londontravelwatch.org.uk, which is the statutory watchdog for most transport operators in and around London.
Please note that any correspondence or complaints received by the GLA on transport issues may be forwarded to Transport for London for a response. Transport for London (TfL) is the integrated body responsible for the capital's transport system. Its role is to implement the Mayor's Transport Strategy for London and manage the transport services across the capital for which the Mayor has responsibility.
Congestion Charging
For enquiries about Congestion Charging including registration, exemption and general enquiries - you need to contact the address below, as the GLA does not have access to information held by the Congestion Charging Office.
Congestion Charging
PO Box 2985
Coventry
CV7 8ZR
Tel: 0845 900 1234
Online: www.tfl.gov.uk/cclondon
Email: enquiries@cclondon.com
Please note that any correspondence or complaints received by the GLA on transport issues may be forwarded to Transport for London for a response. Transport for London (TfL) is the integrated body responsible for the capital's transport system. Its role is to implement the Mayor's Transport Strategy for London and manage the transport services across the capital for which the Mayor has responsibility.
Parking and traffic enforcement
Transport for London has responsibility for 5% of the road network in London, the red routes: www.tfl.gov.uk/roadusers/finesandregulations/10185.aspx
For the remainder of roads, enforcement is solely a matter for the local authority concerned. You can appeal in the first instance to the authority.
If you are not happy with the authority's decision, you can then appeal to an independent parking adjudicator. It is for the parking adjudicator to decide how the law should be applied. The adjudicator's decision is binding on both you and the borough.
www.parkingandtrafficappeals.gov.uk/
Freedom Pass
Any query about obtaining or using a Freedom Pass should be directed to London Councils, who are responsible for the management of the scheme.
London Councils
Freedom Pass
Direct Services
59 ½ Southwark Street
London
SE1 0AL
