Transport enquiries

Transport for London handle the majority of enquiries about public transport in London.

If you have an enquiry regarding London Buses, River Services, Street Management, Taxi & Private Hire, Victoria Coach Station, Docklands Light Railway, Croydon Tramlink, London Underground and Oystercards as well as transport related issues such as Congestion Charging and Bus Lane Enforcement please visit the Transport for London website.

If you have raised your complaint with Transport for London (TfL) or the appropriate transport provider, and remain unhappy with their response, please refer to information on London TravelWatch website, which is the statutory watchdog for most transport operators in and around London.

London TravelWatch
Dexter House
2 Royal Mint Court
London EC3N 4QN
Tel: 020 3176 2999

Please note that any correspondence or complaints received by the GLA on transport issues may be forwarded to Transport for London for a response. Transport for London (TfL) is the integrated body responsible for the capital's transport system. Its role is to implement the Mayor's Transport Strategy for London and manage the transport services across the capital for which the Mayor has responsibility.

Congestion Charging

For enquiries about Congestion Charging including registration, exemption and general enquiries - you need to contact the address below, as the GLA does not have access to information held by the Congestion Charging Office.

Congestion Charging
PO Box 2985
Coventry
CV7 8ZR

Tel: 0845 900 1234
Online: www.tfl.gov.uk/cclondon

Please note that any correspondence or complaints received by the GLA on transport issues may be forwarded to Transport for London for a response. Transport for London (TfL) is the integrated body responsible for the capital's transport system. Its role is to implement the Mayor's Transport Strategy for London and manage the transport services across the capital for which the Mayor has responsibility.

Parking and traffic enforcement

Transport for London has responsibility for 5% of the road network in London, the red routes. Visit the Transport for London website for more information.

For the remainder of roads, enforcement is solely a matter for the local authority concerned. You can appeal in the first instance to the authority.

If you are not happy with the authority's decision, you can then appeal to an independent parking adjudicator. It is for the parking adjudicator to decide how the law should be applied. The adjudicator's decision is binding on both you and the borough. Visit the Parking and Traffic Appeals Service website for more information.

Freedom Pass

New 60+ Concessionary Travel Scheme: For information on the new 60+ Concessionary Travel Scheme please refer to the Mayor's Press Release. Further information on the scheme and how to apply will be available from Transport for London from October 2012. Visit the Transport for London website for more information about this scheme.

Freedom Pass - current scheme: Any query about obtaining the current Freedom Pass scheme should be directed to London Councils, who are responsible for the management of the scheme.

London Councils
Freedom Pass
Direct Services
59 ½ Southwark Street
London
SE1 0AL

Website: www.londoncouncils.gov.uk/freedompass