Contacting the police with an enquiry or complaint

A general policing enquiry

If you have a general enquiry about policing in your local area or Londonwide, please visit either the MPS website or the
MPA website. Alternatively you can email the MPA at: enquiries@mpa.gov.uk.

Policing complaints

First contact the MPS

If you have a complaint about specific incidents with the police, you should first of all make the complaint to the MPS so they can carry out a local investigation.

You can raise a complaint with the MPS either online at: http://www.met.police.uk/contacts/yourvoice.htm

or by post to:

DPS Complaints and Satisfaction Team
22nd Floor, Empress State Building
Lillie Road
London SW6 1TR

Tel: 020 8785 8666
Minicom 020 8785 8666
Textrelay no: 18001 is available for deaf and hard of hearing people.

Please note, the Mayor is not able to intervene directly in complaints about specific incidents involving the police.

You can also complain to the IPCC

Alternatively, you can make your complaint directly to the Independent Police Complaints Commission (IPCC).  The IPCC ensures that suitable arrangements are in place for dealing with complaints against the police in England and Wales, and for dealing with serious failings even where no complaint has been made. The IPCC investigates only the most serious cases and the local force will usually handle complaints.  However, a member of the public can appeal to the IPCC about the outcome of their local complaint.

You can raise a complaint with the IPCC either online at: http://www.ipcc.gov.uk/index/complaints/forms.htm

or by post to:

IIndependent Police Complaints Commission
90 High Holborn
London
WC1V 6BH

or via the complaint line on: Tel: 0853 002 002

Please note, any appeals to an existing complaint should be made directly to the IPCC. The Mayor has no involvement with this process.

For further information, please visit the attached link to the IPCC leaflet on ‘how to make a complaint’, which provides a helpful step by step guide: http://www.ipcc.gov.uk/index/complaints/info_leaflets/htmac_leaflets.htm

To contact the MPA

If you wish to contact the MPA direct then please either visit their website at: http://www.mpa.gov.uk/contact/

or email: enquiries@mpa.gov.uk

or write to:

Metropolitan Police Authority
10 Dean Farrar Street
London
SW1H ONY

Tel: 020 7202 0202

Fax:020 7202 0200

Correspondence or complaints received by the GLA

Please note that any correspondence or complaints received by the GLA about policing may be forwarded to the Metropolitan Police Authority (MPA) for a response.

The MPA oversees the Metropolitan Police Service (MPS) and has responsibility for ensuring that the MPS is efficient, effective and fair. The MPA aims to reply to correspondence within 20 days, and will inform you if it is not possible to respond within this period. 

Kit Malthouse, the Deputy Mayor for Policing is Chair of the MPA. Therefore if your correspondence to the Mayor relates to a policing matter, either operational or policy, then your correspondence will be forwarded to the MPA for reply.

Fire and emergency planning

Further information
LFEPA website: http://www.london-fire.gov.uk
You can contact LFEPA at:
London Fire and Emergency Planning Authority
169 Union Street
London
SE1 0LL

Telephone 020 8555 1200

Email info@london-fire.gov.uk